Shipping policy

Shipping Policy

Last Updated: July 13, 2026

Thank you for shopping with Skein Outdoor Supply. We work hard to process and ship your order as quickly as possible.

Order Processing

Orders are typically processed within 3-5 business days after payment has been received.
Orders placed on weekends or statutory holidays will be processed on the next business day.
During new product launches, promotions, or periods of high order volume, processing times may be longer.

Shipping

We currently ship to customers in Canada and the United States.

Free standard shipping is available on orders of $99 CAD or more (before applicable taxes).

For orders under $99 CAD, shipping rates are calculated at checkout based on your location, package size, and selected shipping method.

Once your order has shipped, you will receive a confirmation email with tracking information (where available).

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Canada: 2–8 business days
United States: 4–10 business days

Delivery estimates are provided by the carrier and are not guaranteed. Weather, customs processing, carrier delays, and other factors beyond our control may affect delivery times.

Customs, Duties & Taxes

Orders shipped outside Canada may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Skein Outdoor Supply is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and help reach a resolution. Replacement or refund decisions will be made on a case-by-case basis.