Refund policy

Refund & Return Policy

Effective Date: July 13, 2026

At Skein Outdoor Supply, we stand behind the quality of our products and want you to be satisfied with your purchase. Please read the following policy before requesting a return or refund.

Returns

We accept returns of unused, uninstalled products within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused and uninstalled.
Be in its original condition.
Include all original packaging and accessories.
Be accompanied by proof of purchase.

Items that have been installed, modified, damaged through use, or are not in their original condition are not eligible for return unless required by applicable law.

Non-Returnable Items

For safety and quality assurance reasons, we cannot accept returns of:

Products that have been installed on a firearm.
Products showing signs of use, wear, or modification.
Custom or made-to-order products.
Clearance or final sale items.
Gift cards.

Return Process

To request a return, please contact us within 30 days of receiving your order with your order number and the reason for the return.

If your return is approved, we will provide instructions for returning the item.

Customers are responsible for all return shipping costs unless the return is due to our error or a defective product.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Restocking Fee

Approved returns that are not the result of a defective, damaged, or incorrect product may be subject to a 15% restocking fee. The restocking fee will be deducted from your refund amount.

The restocking fee helps cover payment processing fees, product inspection, repackaging, and inventory handling costs.

No restocking fee will be charged if:

You received the wrong product.
The product arrived damaged.
The product has a verified manufacturing defect.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original method of payment within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or required by applicable law.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Please include your order number and photographs of the item and packaging so we can evaluate the issue and resolve the issue as quickly as possible.

Warranty

If a product is found to have a manufacturing defect under normal use, please contact us. We will assess the issue and, at our discretion, repair, replace, or refund the product where appropriate.

This warranty does not cover damage resulting from: